Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition in which you received it, unused, with tags, and in its original packaging in order for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hello.pawfail@outlook.com. Please note that returns must be sent to the following address.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions about returns, you can contact us at hello.pawfail@outlook.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, place a separate purchase for the new item.

14-day EU cooling-off period
Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved or not. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may take some time to process and post the refund.  
If more than 15 business days have passed since we approved your return, contact us at hello.pawfail@outlook.com.